Join us as we get up close and personal with another Heart of Orleans business and introduce you to the people behind the companies! Here are their stories.
Business name: Sutton Group Ottawa Realty
Owner(s) Name(s) : Jean-Philippe (JP) Chartrand
Address: 1991 St Joseph Blvd
Phone number: 613-744-5000
Email: [email protected]
How long have you been in business? When did you open your business in the Heart of Orléans?
Sutton’s Ottawa franchise has been in Ottawa since the late 1980’s! We opened in Orléans in 2014. It is independently owned and operated.
How did you manage to survive the past 2 years, during the Pandemic?
The first few months of the pandemic were chaotic for sure! Virtual means of conducting business had to be adopted overnight; in the beginning, weekly agent trainings and client consultations had to be facilitated through Zoom; virtual showings and virtual open houses became prevalent using apps like Facetime or Matterport (dollhouse view) technology; most brokerages, clients and law firms began favoring electronic fund transfers over cheques via mail (which at the time, was experiencing 2-3 week delays), to name a few. As lockdowns eased, we quickly realized that completely going back to our ‘pre-pandemic’ ways would be difficult. The use of technology enabled us to eliminate inefficiencies and streamline operations to a greater degree, which our clients ultimately benefited from. Some of those ‘new’ efficiencies included being able to provide hybrid (virtual/in-person) services to our clients during transactions, or to our agents as it pertains to training and development.
Any plans for expansions or reduction of service?
With four offices covering East to West, our current focus is growth within our current markets. Future expansion will likely take us north to Gatineau and the surrounding area. The latter will enable us to better serve our clients planning an interprovincial relocation.
What else would you like us to know? (Tell us a little more about yourself or business. What made you decide on your industry? Is there a personal story you’d like to share? What would you tell us so we get to know the face(s) behind the business a little better.)
Orléans has a very special place in my heart! I grew up in Orléans, attending Des Pionniers in elementary school and graduating from Béatrice-Desloges in 2007. I obtained my real estate license at 20 years old while also completing my Honours Bachelor in Finance at the University of Ottawa’s Telfer School of Management. I’ve now been with Sutton for 13 years, working my way up to a management position at 26 years old, and ultimately to full ownership of the firm at 29. At present, I spend my days training or supporting our 70+ agents and staff. Our mission at Sutton Ottawa has always been to deliver outstanding (bilingual) service to our clients by hiring highly-trained, professional agents, who will always promote the welfare of the client ahead of their own. Oh! and did I mention we are 100% Canadian??