BIA Faces of Business: Bellefleur Physiotherapy
The Interview
1. Business Name:
Bellefleur Physiotherapy
2. Your Name:
Jason Bellefleur
3. How long have you been in business?
Since November 2013!
4. What made you choose your current location? What do you love most about Orléans?
We chose our location because we wanted to be centrally located within the hub of our community, near Place D’Orleans, Shenkman Arts Centre, and the festival courtyard in the Orleans Town Centre. We most certainly wanted to be on St Joseph Blvd, in the Heart of Orleans, because our business has the look and feel of what the BIA is all about – small, boutique-style shops. We love Orleans because it has a small-town feel yet has almost anything we could possibly need. is a great place to live, play and work and it was important for us to be able to offer a professional yet personable physiotherapy service to the people in our community.
5. Tell us about your business. Here are some questions that will help you respond.
Being registered Physiotherapists, we wanted to be able to have a clinic that offered a service that was designed with the customer in mind. There were many occasions where people would say that physiotherapy didn’t work for them. Once we scratched the surface, we realized they would often be seen in an open concept gym with rows of beds side by side and their physiotherapist would be seeing multiple clients at the same time. They weren’t receiving that one-on-one, individualized care, in an environment that offered comfort and peace of mind. That’s how Bellefleur Physiotherapy was born. Our purpose is to make people feel cared for by providing clients with high quality and individualized service that exceeds industry standards. We enhance the overall physical health, fitness, and quality of life of our clients while focusing on an exceptional customer experience. We currently have 13 staff members who work out of our Orleans location. Our approach to care has been recognized through various awards handed out in the business community, such as 2017 Ottawa’s Fastest Growing Companies, 2016 Orleans Small Business of the Year and 2016 Best New Business awards.
6. Why is your business important to you? What are you most proud of?
Our business is important to us because of the opportunity to make our clients feel better and return to the activities they enjoy, which is rewarding in itself, but we also have the opportunity to make a mark in our community. In the nearly 7 years our business has been in existence, we’ve been able to fundraise over $12,000 for the Canadian Cancer Society and over $6,000 for the Arthritis Society, on top of regularly supporting organization like the Orleans-Cumberland Community Resource Center, Eastern Ottawa Community Resource Center, the Rotary Club of Orleans, the former Orleans Chamber of Commerce, and the Heart of Orleans BIA to name a few.
7. To what do you attribute your success?
Our business has always believed in the idea that if you support the community then the community will support you. That is why we truly designed our business and the way we do things with the customer in mind. Everything we do is to ensure that our clients have a great experience and feel cared for throughout the process..
8. What inspires you?
Seeing our clients improve and achieve something that they didn’t think was possible is definitely inspiring for us. Personally, seeing our team members grow and learn and wanting to be better versions of themselves inspires me to do the same.
9. If you had one piece of advice to someone just starting out, what would it be?
Start with the end in mind. Don’t plan your business too small, that could hurt in the long run with costs for additional space or renovations. That was a big lesson that we had to go through.
10. What is the most interesting thing about you personally that no one would know, that you don’t mind sharing? E.g. What do you do when you are outside the office? Do you have a hidden talent?
I had the opportunity to play on the floor at the Palace of Auburn Hills (the home court of the Detroit Pistons) in an All-Star game during the 1999-2000 Franco Ontarian Junior Boys Provincial basketball tournament.
